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How can we help?

Not sure who to call for a neighborhood concern? Below are some common topics that may assist with knowing who to direct your concerns.

Animal Control (including animal safety concern)

Animal Control Enforcement is done by New Hanover County Animal Control and Sheriff’s Office 910.798.7500. For bark issues, keep a “bark log” to provide documented times and instances at which the dog was barking.

Servicing Agency:
New Hanover County Animal Control
910.798.7500

Building Construction and Permitting

For information about building construction and permitting for the City of Wilmington contact:

New Hanover County Building Safety
230 Government Center Drive Suite #170
Wilmington, NC 28403

Servicing Agency:
New Hanover County Building Safety
910.798.7300
COAST Permitting Portal

Code Violation Concerns

Code Enforcement is responsible for the city ordinances that provide a safe community and vibrant neighborhoods.

Houses or buildings that do not meet the Minimum Housing Code or Non-residential Structures Code-Abandoned or vacant
Public Nuisance for high weeds (over 8 inches), trash, debris, graffiti, or abandoned structures that are in need of boarding
Trash cans left on the street longer than 24 hours
Junk, Abandoned or Health / Safety Hazard Vehicles that are parked on private property or abandoned vehicles parked longer than 7 days on a city street.

Servicing Agency:
Code Enforcement
Use this service request to report any of the above concerns:

Service Request Form

Noise Compliance

Noise complaints are handled by multiple agencies.

Servicing Agencies

For business-related complaints contact Zoning Compliance via email or phone at 910.254.0900.
For residential-related complaints Wilmington Police Department at 910.452.6120 or 911 if you believe this is an emergency.

Parks and Recreation Landscaping and Trees

Who maintains the city parks, parking lots, alleys, city owned rights-of way, NCDOT-owned rights-of-way and tree management within the city?

The city's Parks and Recreation Department maintains:

City Parks
Public Lots
City-owned Alleys
City-owned Right-of-Ways
NCDOT-owned Right-of-Ways

Servicing Agency
Parks, Landscape & Forestry Trees

To report a tree problem call 910.341.7852
For more information go to Parks, Landscape & Forestry Trees

Property and Zoning Compliance

For issues related to business operating in a residential district or improper signs located in the right-of-way or to report zoning violations or a property that does not meet developmental standards contact:

Servicing Agency

Zoning Compliance Division

Call 910.254.0900